OK Clinical Therapy Group

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We understand that beginning therapy and choosing a counsellor can feel like a complicated decision to make. We are happy to provide free phone or virtual consultations to assess whether a counsellor aligns with your goals and background. Please get in touch to ask any questions that you have to feel reassured that we can help. Our list of general frequently asked questions can be found below.

30+

Master-Level
Counsellors

7

Locations In
British Columbia

20

Minute, Free Counselling Consultations

20+

Types Of Therapy And Methodologies

Frequently Asked Questions

1What is clinical counselling?

Clinical Counselling is the use of clinical mental health counselling values, principles and methods for the purpose of assisting clients to understand their issues and concerns in order to enhance self-growth, personal effectiveness, interpersonal relations, life adjustments, spiritual growth, and mental health.

This may involve developing insight into, and/or learning to prevent and/or eliminate maladaptive behaviour or symptoms, in addition to the enhancement and strengthening of health coping styles and functional relationships with self and others.

2What are the benefits of counselling?

The benefits of counselling include improved mental health, enhanced self-awareness, better communication skills, increased coping skills, improved problem-solving skills, greater resilience, and increased personal growth. Counselling can be advantageous for people of all ages, backgrounds, and cultural identities.

3How do I know if I need counselling?

Sometimes its hard to know when to take a step towards counselling. Below are some common signs that we have seen lead people to counselling:

  • You are starting to feel overwhelmed by stress or emotions leading to difficulty coping with daily life.
  • You are experiencing persistent feelings of sadness, hopelessness, or hollowness.
  • You have difficulty sleeping or have experienced noticeable and unwanted changes in appetite or weight.
  • You struggle with anxiety, panic attacks, compulsive thinking or chronic worry.
  • You have experienced a traumatic event and are having difficulty processing it.
  • You are dealing with a major life transition, such as a divorce, a new child or job loss.
  • You are having relationship challenges that you are struggling to resolve on your own.
  • You are struggling with substance abuse or addiction.
  • You have difficulty setting and achieving goals or finding motivation.
  • You feel like you have lost your sense of purpose or direction in life.

If any of these signs resonate with you, it may be helpful to speak with one of our therapists and start the counselling process.

4What is the difference between a Registered Clinical Counsellor and a Registered Social Worker?

Both the Registered Clinical Counsellor and MSW designations specialize in clinical counselling services to address mental health concerns. They are master’s level designations that provide specialized training in clinical counselling practices. A Registered Clinical Counsellor (RCC) is a mental health professional who specializes in providing clinical counselling services, while a Master of Social Work (MSW, RSW) can include counselling but may also include other areas such as community organizing and advocacy.

5What is BCACC and R.C.C.?

The British Columbia Association of Clinical Counsellors (BCACC) was incorporated in 1988 with the principal goal of regulating the professional practice of clinical counsellors in the province of British Columbia.

Members of the Association must meet rigorous academic training (Masters-level equivalency), clinical experience and supervision requirements as part of BCACC’s entry criteria. Prospective members are also reviewed through a criminal record check and must submit references from recognized mental health practitioners.

BCACC permits members to identify themselves as "Registered Clinical Counsellors" (R.C.C.) and holds them accountable to the Association and to the public through our Code of Ethical Conduct and Standards of Clinical Practice and its complaints, investigation and discipline procedures.

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Clinic Fees

Our fees are updated periodically, in line with the standards suggested by the BCACC (BC Association of Clinical Counsellors). It is important to us that counselling is accessible to everyone, so we have a number of “sliding fee scale” slots available for individuals experiencing financial hardship. Please discuss these with our Clinic Manager or directly with your counsellor.

All payments are due at the end of each session. We currently accept Mastercard, Visa, debit, cash, e-transfer or personal cheques.

Counselling services are not covered by Medical Services Plan (MSP) in British Columbia, however, most extended health plans provide coverage for mental health services. It is important that you find out exactly what counselling services your insurance policy covers. If your insurance plans do cover counselling services provided by a Registered Clinical Counsellor or Registered Social Worker, you are still required to make full payment at the time of service, then you will be issued a receipt which you may submit to the insurance company for reimbursement.

*Please note the listed fees are the general pricing for the public. Session prices can differ for specific programs and 3rd party funders, including disability and employment services, return-to-work services, specific assessments and other employment-based counselling services.

Cancellation Policy

OCTG has a policy of requiring 24-hour notice if you need to cancel your appointment. We will charge you the full rate for your services if you provide less than 24 hours’ notice, as you are holding a spot that someone else might have been able to use. You can cancel or change your appointment through Jane App, or the email confirmation you received when you booked your appointment. You can also call 250-718-9291 or email your counsellor directly.

Fee & Billing FAQs

1Are counselling services covered by MSP?
Counselling services are not covered by Medical Services Plan (MSP) in British Columbia, however, most extended health plans provide coverage for mental health services. It is important that you find out exactly what counselling services your insurance policy covers. If your insurance plans do cover counselling services provided by a Registered Clinical Counsellor or Registered Social Worker, you are still required to make full payment at the time of service, then you will be issued a receipt which you may submit to the insurance company for reimbursement.
2Do you direct bill?
Our clinic provides direct billing options with a large number of extended health providers and third parties such as AFU, Alberta Blue Cross, Arete, Canada Life, CINUP, CVAP. Desjardins, FNHA, Greenshield, Humanacare, ICBC, Metis Nation BC, Red Cross, RWAM, VAC, Walmsley, WorkBC, Worksafe BC and more. Please contact us for more information.
3Do you offer sliding scale options?
We provide flexible payment options to those who need them at our clinic. Many of our practitioners offer sliding scale rates to make counselling services more affordable. Additionally, our low-fee options are provided by master-level interns who are completing their practicum hours. This cost-effective option is available for only $50.00 per session.
4How do payments work?
All payments are due at the end of each session. We currently accept Mastercard, Visa, debit, cash, e-transfer or personal cheques.

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Answer your questions

If you have an inquiry that was not addressed above, please reach out via email or phone in order for us to assist you.